Call line identity
<p>I am so gatvol of this useless network that cant even seem to activate an caller line identity, We did a migration on 2 of the contracts on my name on the 22 November 2016. Since then our caller line identity was not active, every time a person phones it says unknown, called in numerous times to get it activated. The one number was activated while the other was was still not active, phoned customer care about 15 times to then be tolled that they are waiting for the migration fee to go off before that number line can be active, so through the whole of December every call my wife received said unknown. On 2 January 2017 called again to activate the line as it was still not done. They managed to activate the line. Within 20min after that my wife couldnt make any calls, sent smsses or use any of her data(network services at all) I then decided to go to an vodacom shop to see if they can get it sorted. The gentlemen said he would activate her LTE services to get it sorted, and that after an hour it would be active, that also never happened. We were then told that it takes 24 hours to be active, after 30 hours still not active, by then I phoned customer service again to cancel my and the wifes contract, they then gave me the amounts to pay out the rest contracts, asking why the one was so much more, the lady said that its because the contract plans are not the same, her number was never migrated to the package that I requested but vodacom was more then willing to take the migration fee from my account, by then We decided to go to vodaword to see if they can sort things out as the vodashops were all useless and also the customer care employees. The gentleman at vodaword said that if it was not on a Saturday he would be able to get things sorted for us there and then. He then said he will sort it out on Tuesday as he was not there on Monday, by Wednesday morning nothing was done and still network services for my wife, after sending tons of emails to the vodaworld guy I then saw an sms saying they doing an sim swop again, it was on friday 13 January 2017, her sim swop was active later that day, NOW We sit where we were from the end of November 2016, still no caller line identity, phoned in again on 14 January 2017 at 11:25 to get it active, said it would take 60min, sitting on Sunday 15 January still not active, so what does one do with this useless network, I am just going to stop the debit order at my bank till all of this is sorted then they will get paid and again, ***kest network ever, after being with them now for 14 years I just had enough.</p>
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Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
