AS
Ashton S

1 reviews | Active since May 2010

04 Mar 2016, 23:55

Call limit not app**** - R2600 over Limit

Hi Vodacom<br> <br> This is my first complaint and it is a rather severe one. I have a call limit app**** to my account of R1500. My current bill for March (4 days in is R4100 and something.<br> <br> How is that honestly possible unless you have a major system issue.<br> According to your website the call limit is actually a \bill limit\" so there in is the issue.<br> <br> HOW???!!!!<br> <br> I'm feeling a bit taken advantage of as I suspect your initial response as per your call center is that it is not app**** to data? Bull!<br> <br> I'm quite frustrated, please contact me in this regard and see what can be done.<br> <br> Regards<br> Ashton"

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Replies (1)
Vodacom
Vodacom's reply05 Mar 2016, 11:06
Official
Hello ashton84,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team