CALL LIMIT EXCEEDED BUT NO ASSISTANCE FROM VODACOM

I have 23 RED VIP contracts with Vodacom, my account has been suspended again this month due to the call limit being reached. I phoned yesterday and i could barely get assistance because it was a public holiday, there was a gentleman who tried to assist but he was only a consultant without authorization to override the system. I'm so disappointed at the way Vodacom has treated me these past 2 months as a RED VIP customer. I had wished to increase my account add another 20 phones on RED VIP but unfortunately i would have to go with another supplier. My phones are still soft locked and i have sent the e-mail on a company letterhead and a reference was issued but still no assistance from Vodacom side. I'm so angry and disappointed at Vodacom. I cant keep experiencing the same problems every month, this will kill my business completely. I'm definitely not renewing my contract when the term ends.