CALL LIMIT DELETED WHEN IT WAS TO BE INCREASED!!!!

I am so upset. I ALWAYS fill out the service report for the VODACOM call center to say I will always recommend them to friends and family....well today I feel so cheated. I asked them to increase my call limit and it was deleted. This means I have to wait 24hrs before my calls are available because Miriam Alicia did not do her job properly. I have had to phone in twice now only to be told to wait one to six hours. *****!!!! It is 24hrs due to her incompetence. The last phone call to them the call center agent was so high and mighty eventually laughing at me over the phone that I actually put the phone down in her ear. Would I recommend Vodacom to anyone....hmmm NO big NO....I have never in my life been so humiliated by little call center staff that are uneducated in dealing with Customers. This is a sad day for me as I believed in them so much and got my whole family to join them. I spend thousands with them and have my insurance with them. DELETE call limit should be given to managers not little *********** people like M. Alicia.