call limit

i have a call limit of 100 a month and i happen to exceed. I initially did a request online to increase it to R150. It never seemed to work even though the sms sent to me confirmed that it was done. On tuesday this week i called the call centre to request an increaae and they told me they did and should reboot and wait for an hr. 3hrs later nothing happened and i called on Wednesday and i was told they had to long a call SR Created. The SR reference is A1-XDG4-7Z***U. I waited and today i received an sms saying my line should be unlocked. I called the call centre and they said they will reset the limit and changed it to R200 and told me to reboot and wait an hr. 2hrs later nothing and i called again and i was told that the call wasnt resolved bcos the admin Diale Joseph just removed and re added the limit bt that didnt solve the issues and the team lead i spoke to told me that he will log another call to engineers and assured to get back to me. I have had enough of waiting its been 3working days without a service i paid for. I am not happy at all with you Vodacom. I had to use prepaid sim that cost me a lot for internet. Im annoyed to the core!!!