1 reviews | Active since Jan 2017

14 Jan 2017, 12:56

Call limit

<p>I am really gettiing sick and tyred of the bad service Vodacom give their customers.</p> <p> </p> <p>Once again I get a huge bill for my one Telephone line (+-R3670), although I have a call limit on this line for R2000.</p> <p> </p> <p>So this is the reply I get from Vodacom:</p> <p> </p> <p> </p> <p>The Call Limit service is not 100% accurate as per Terms and Conditions. This means that it will only lock you once all connections has been closed.</p> <p> </p> <p>So why do you have a call limit on your account.</p> <p> </p> <p>But it is strange when Vodacom has set a call limit on my line when I got my account at first (and the same happened for my other line) as soon as I reached my R2000 the line was blocked, but now that I have a voluntary call limit on my line this is the kind of excuse I receive!!</p> <p> </p> <p>This is bull. I will go to another service provider and cancell all my lines!</p>

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Replies (1)
Vodacom
Vodacom's reply14 Jan 2017, 18:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,