Call cut every time while holding for a consultant!

Item: Vodacom
Rating: 1
Author: Allcay S

I have called Vodacom since 22 June 2021 and have not been able to speak to an agent in the cancellations department. Every single time I call my call gets cut or I am advised I am at the wrong department and will be transferred.

Can someone from the cancellations please call me.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

30 Jun 2021, 07:22

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply30 Jun 2021, 07:22

Official