1 reviews | Active since Nov 2017
Call Centre Woes
I did an online upgrade for a smartphone on 18 October 2017. The phone was in stock. They provided me with a RAM tracking number which, to date, states "no tracking". I have called the Vodacom call center ad nauseam, but receive the same answer: "the phone is with their dispatch department", this after spending an average of 20 minutes per call! Several of the call center agents made promises that I would receive the phone in 2 days, but I suspect that was only to get rid of me! My journey with Vodacom ends here!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,