Call Centre Woes
<p>I have phoned the Vodacom Customer Service Centre 5 times this morning. I have been cut off all 5 times as a result of being transferred to a variety of other call centres. I wanted to query the sudden increase in my debit order and the only progress I seemed able to make was to have an operator tell me my account was a prepaid account and should not be being debitted. Each agent trasferred me to a different call centre, despite the query being the same. One even transferred me to a call centre that is no longer operational!! </p> <p>I am beond frustrated!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
