1 reviews | Active since Jul 2016

03 Jul 2016, 07:39

Call Centre Woes

<p>I have phoned the Vodacom Customer Service Centre 5 times this morning. I have been cut off all 5 times as a result of being transferred to a variety of other call centres. I wanted to query the sudden increase in my debit order and the only progress I seemed able to make was to have an operator tell me my account was a prepaid account and should not be being debitted. Each agent trasferred me to a different call centre, despite the query being the same. One even transferred me to a call centre that is no longer operational!! </p> <p>I am beond frustrated!!</p>

0
Replies (1)
Vodacom
Vodacom's reply03 Jul 2016, 10:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note***

Vodacom will not contact you via Whatsapp to request your personal details

Regards,Vodacom Consumer Website Team