Call Centre Useless Technician not skilled

I have a blackberry 9300 was not used for a year. On the 10th March I decided to use it again. I bought BIS and had trouble to get it working. I called the customer care and we went through many settings and told me that it will take 1-24hrs before the service is activated. A day after 25hrs I called and that agent is nowhere to be found. We had to go through the same steps again. The call got cut off, I call again is the new person again, same steps and 24hrs waiting and promise to escalated the issue and the technician will call me within 24hrs. After 27hrs I called again the problem was not escalated, same settings again before he can escalate it. Finally he escalated the matter. Today the technician called me and said he has sent instructions via sms on how to solve the problem and it should work and if not so I must download the BB desktop app and update the software. To my surprise he sent same steps that I went through with all the agents I spoke to. Then I downloaded the BB desktop, wiped everything, installed and updated the software. My BIS is still not working even now. I don't know who to call now because VC is an absolute disappointment.