Call Centre, Unbelievably bad service

Unbelievably bad service from Vodacom online.I upgraded my Voadcom contract on-line last week and received my phone within two day. the process of the upgrade was extremely frustrating as the colour I wanted was not available for me to select, and it was not easy to change the colour, so I eventually cancelled that phone and took out another phone which was the Z1 compact. On Saturday when I wanted to charge the phone I opened the cover and it fell off. I spent the better part of this morning Wednesday 18.02.15 trying to find out what can be done, by the time I got to the 5 person I had had enough. I asked to speak to a Manager and was put through to Amanda who then very politely tried to help me and came back to me within 10 minutes. She explained to me that although its a out of box failure they will pick up the phone within 2 - 3 working days and will repair my phone and return it within 2 - 3 weeks. So what do I do now without a phone for that long? What happened to the out of box failure? I want a new phone delivered and the faulty on picked up at the same time. Vodacom's call centre is the most pertetic services that I have received ever. Is this how you treat your customers