NB
Nathan B
1 reviews | Active since Jul 2014
20 Dec 2023, 16:28
Call centre unable to verify id number and unable to do anything
Can you call yme you have my details.
Trying to cancel.my Fibre.line but you call centre is a total ****show.
Thank you in advance
Helpful (0)
Replies (3)0
Replies (3)NB
Nathan B's updateReviewer Update
20 Dec 2023, 19:43The call centre hands you over from one depertment to another. No one knows what theyre doing and after an hour of sttuggling it hits 5 PM and they tell you to call back tomorrow.
NB
Nathan B's update20 Dec 2023, 19:43
Reviewer Update
The call centre hands you over from one depertment to another. No one knows what theyre doing and after an hour of sttuggling it hits 5 PM and they tell you to call back tomorrow.
NB
Nathan B's updateReviewer Update
20 Dec 2023, 19:45Vodacom, if you can read this, just kindly let me know when my fibre contract comes to an end so I can cancel it without early cancellation fees.
If you can do this then you will make one of your customers happy and I might even give you a 2nd star.
If you can do this then you will make one of your customers happy and I might even give you a 2nd star.
NB
Nathan B's update20 Dec 2023, 19:45
Reviewer Update
Vodacom, if you can read this, just kindly let me know when my fibre contract comes to an end so I can cancel it without early cancellation fees.
If you can do this then you will make one of your customers happy and I might even give you a 2nd star.
If you can do this then you will make one of your customers happy and I might even give you a 2nd star.
Vodacom's replyOfficial
21 Dec 2023, 08:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2023, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team