Call Centre unable to resolve Vodacom App reg.

I have been trying to register a new prepaid number from Vodacom with their Vodacom App used on smartphones. The problem is, that it won't let me register because my ID number is linked to another profile. This is due to an old prepaid number I used to use around 2 or 3 years ago and no longer have. I cannot receive OTP's to reset my password because the number I registered with no longer exists.<br> I contacted Vodacom customer care on the 18th of March to have this resolved. I was told that this couldn't be done by the service representative and that the matter had to be escalated to their developer team who would remove the old profile for me. I was told that this could take up to 48 hours. After 3 days I tried again, to find that the SAME problem was still happening. I contacted customer care again and got another story and another reference number and told the same resolution which would take another 48 hours. It is now the 27th of March and I'M STILL SITTING WITH THE SAME PROBLEM. The customer representative today has now told me that this has to be reset at 1 of their outlets.<br> I'm disgusted with the runaround service. My request is not resolved!!