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NR
Nadia R

1 reviews | Active since Feb 2012

30 Sept 2025, 09:54

Call Centre unable to assist due to slow system

My issue is, I uppgraded my contract a few months back to a RED 3GB Top Up at a cost of R319 incl per month. When I contacted Vodacom on 10 Sept I requested to have an "open line" and the agent said that would be possible and the monthly amount would remain the same at R319.

Today I see on my "Bill so far" an amount of R394.98 The "reduced subscription discount" of R87.82 has not been deducted. "Contract Cover Plus" has also been added to the bill, this was not requested and I would not like this cover.

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Replies (4)
Vodacom
Vodacom's reply30 Sept 2025, 10:07
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team

NR
Nadia R's update01 Oct 2025, 11:48
Reviewer Update
If the price for the RED 3GB 100 Min Open line contract is not the same as I was paying on the Top Up RED 3 GB 100 Min ( R319 per Month). Then I would prefer to stay on the top up.
I was told by the agent on 10 Sept that the price would remain the same = R319
NR
Nadia R's update03 Oct 2025, 13:24
Reviewer Update
Hi you can contact me telephonically now, I am available.
NR
Nadia R's update14 Oct 2025, 08:05
Reviewer Update
Can someone from Vodacom phone me back please regarding this matter, it has been 2 weeks and is unresolved.
Also i did not authorise "Contract Cover Plus" being charged to my account!