Call Centre un willing to transfer or assist...

I am a month away from upgrade and have broken my handset. I contacted the upgrade department and requested a premature upgrade even if I had to pay in a penalty. I have had my contract over 10 years so assumed I would be valedictory enough to be assisted. I current have 6 lines through vodacom. 3 prepaid and 3 contract. I was told because my average spend on the line I was enquiring about wasn't over 1200 they could not help me. Despite the fact I spend +/-R600 a month between the 3 contract lines. Surely a customer of 10 years with 6 lines worth of support means something...obviously not...very disappointed. I didn't expect it for nothing and even offered to pay a penalty but no assistance offered.