Call Centre - Shocking!!

<p>I just called into the Vodacom Call centre to ask for a statement on my account. The guy his name was Thato of some sorts did the security check on the account and when he asked me what vodacom package I was on, I told him that I dont know, but also told him that I am logged into myvodacom from my PC. My simple question to him was where I could go and click to view the sort of package that I am on and he said he didnt know. After I asked him to please put me through to someone else that knows what they are doing, he became very aggresive and told me that I should know what package I am on as I am the account holder etc. After I numerously asked him to put me through to his manager or someone else he just blatantly refused. I have to say that he was single handedly the most stupid person I have ever spoken to in my life. Its shocking that they can hie staff like this when there are thousands of eucated people out there. This person shoudl not even be answering a phone. They by far have the worst call center in the Southern Hemisphere. I guess it all boils down to the Call centre Manager whom is clearly unable to hire competent Staff or train staff on the basics. Shocking service. Absolutely Shocking!</p>