Call centre service

Vodacom, maybe this platform will encourage you to have my issue resolved. In March I canceled one of my contracts, on the cancellation from there is only a fax number to send the cancellation form to as if anyone still uses a fax machine. I then called your call centre and an email address was provided which I sent all the documentation as per the cancellation document.

To my suprise I realised that my current contact's (which is just a data line) debit order has not been going off since my payment.

I then had to deal with the call centre once again, only to find out that my contract was infact not cancelled and my payment was seen as a prorata payment.

To my suprise on Monday morning, I receive a lovely bill from vodacom for the telephone number in question THAT HAS BEEN CANCELLED. So I call the call centre once again! I ask to speak to a supervisor, the lady advises me that she has sent a request through and requested a credit note for this amount, however I have to call back on the 16th of May to confirm that this has been processed. This completely ****s me that for the fourth time I need to call your call centre speak to your agents whom cannot speak English properly, you have to explain your story to 5 people before you get put through to the correct person - which is not the correct person actually, even been a manager or a supervisor. This 'Supervisor' then sends me a ref number. Obviously because I have to follow up with them do their jobs etc as if I do not have me own job.

I get an sms to rate your service of which with the above said, you will believe that did not go down well. I was called again by a gentlemen whom again cannot speak English properly and most probably does not even understand my concerns. He advised me that the ticket that your so called supervisor created has been closed however this issue is still not resolved! I then ask him to cancel my last account with Vodacom which is a data line, and what do I get after refusing to take his calls? Another bill from vodacom to cancel my DATA line! Why one heavens earth would I pay you to cancel my DATA line? We all know that the line will be CANCELLED, which in English terms means there will be no data loaded to your line going forward!

With all the above said Vodacom, you have lost a loyal customer!