JH
Julie H

1 reviews | Active since Mar 2010

05 Dec 2017, 12:23

Call centre / return phone

I need to return my phone that was delivered to me last week Wednesday. The call centre number ********** 4 is useless. I have been holding for 10mins.

I need to exchange my phone vodacom. This is my 7 day notice to get a new phone!

0
Replies (2)
Vodacom
Vodacom's reply05 Dec 2017, 13:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Dec 2017, 09:13
Official

Good day Julie,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,