PT
Pieter T

1 reviews | Active since Nov 2011

17 Jul 2017, 11:35

Call Centre putting phone down

<p>I received a call from Vodacom offering me a Data bundle product with other value adds. I declined the offer and said to the call center agent that they should remove me from the database since I am registered with the direct marketing association of South Africa of which Vodacom is a member. the call center agent immediately hung up the phone</p>

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Replies (1)
Vodacom
Vodacom's reply17 Jul 2017, 11:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,