1 reviews | Active since Mar 2009
Call Centre people do ********l upgrades
On 30 October 2017 a male from a call centre contacted me and told me he can upgrade my 2 gig data for number ********** 724 to a 5 gig. He opened a new line for me which I did not ask for and did a normal upgrade on number ********** 724. An hour later a female from a call centre contacted me and I told her that her colleage also contacted me. She also did an upgrade for me on number ********** 639 which I did not ask for. Since 1 November 2017 I have been trying to cancel these 2 upgrades. I am sent from pillar to post. Yesterday 8 November 2017 I got a hold of a lady called Khuseluua on number ********** to cancel the above upgrades. To my surprise she did an upgrade too on number ********** 229. I want to cancel each and every upgrade done by the sales people since 30 October 2017 because I did no say yes to any of these upgrades. They are like vultures just doing what they want. I have a full time job and can not do it as I am on the phone the whole day trying to sort out this mess. The reference numbers which I received via cellphone is quote: 1- ********** ********** , upgrade order: 1- ********** ********** , ********** 4724, upgrade order: 1- ********** ********** , ********** 7639, upgrade order: 1- ********** ********** , ********** 1229. The numbers I was given to contact was ********** 666 / ********** / ********** . Please cancel upgrades and cancel contracts made by the sales people from 2017.10.30. My cell no ********** 728, Mrs Helma Martins THESE PEOPLE SAY THEY ARE CALLING FROM VODACOM GIVING VODACOM A BAD NAME BECAUSE I GET BETTER SERVICE AT THE LOCAL VODACOM SHOP
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
