Call Centre Operatives Misleading Vodacom Customers

Certain Vodacom approved service providers are highly *********. I have just found out that two of my Vodacom accounts have been upgraded without my permission. I was contacted and offered data cost saving options over the phone. I was assured that these were not upgrades but simply improvements to my existing contracts. On that basis I agreed but now that my contracts are supposedly up for renewal I find that the upgrades have already been done and I am locked into the contracts for two years. I am unable to get out of these but I do want to bring to Vodacom's attention that their customers are being **** to by their agents and I will not be renewing any of my Vodacom accounts when the contracts come up for renewal again. I don't think MTN or Cell C offer a better service I have just been conned 3 times this year by Vodacom call centre operators and no longer want to deal with a company that condones this sort of behavior. I am sure they are aware of what is happening as I doubt I am the only person who has been caught out by these people. Unfortunately I do not remember the name of the company as they purport to be calling from Vodacom.