MB
Marilu B

1 reviews | Active since Jul 2016

04 Jul 2016, 08:50

Call centre of Vodacom

<p>Good day,</p> <p> </p> <p>I've been holding for 15 minute then, when vodacom do answer phone the ask all security question ""LOVELY""</p> <p>They listen to my question ... and I get transfered to the next caller.</p> <p> </p> <p>After being on the phone for 38:41 minutes the problem of my account aren't sorted out !!!!</p> <p>in June 2016 I had issues with a upgrade of my phone .. last oprator I'm to now Given after 43:01minutes is !!!!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2016, 08:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team