Call centre not working well

Vodacom currently has a sale on the iPhone 6. So I decided to apply for one. Phoned the normal call centre number and was advised that I have to speak to a different number because my data contract was migrated to the new system. And they then transferred me to the new number. So the new number requested a loyalty number. No one ever gave me a loyalty number. So I phoned the 1st number again and asked about the loyalty number. They didn't know about this requirement and transferred me to the upgrade number who apparently will be able to provide me with the loyalty number.<br> Well, I held on for nearly 15 minutes and no one answered the phone.<br> <br> So please, could someone provide me with the loyalty number - faceless Vodacom is unable to assist.