CALL CENTRE NOT RESPONDING TO THEIR EMAILS
<p>I overpaid my account by R500 after I ported to Cell C, I have sent a email on the 31st of December, I have not had the R500 that was paid via EFT to your Bank refunded to me, it also seems your call centre staff is slightly incompetant as they are now responding to OLD emails I have sent to them about what the total due was - CAN THEY PLEASE READ THEIR EMAILS AND CHECK THE DETAILS BEFORE THEY RESPOND TO EMAILS and lastly advise when the R500 will be REFUNDED TO ME.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
To date nobody have contacted me or responded to my email as to when my money will be repaid, please respond.
To date nobody have contacted me or responded to my email as to when my money will be repaid, please respond.