AT
Amika T

1 reviews | Active since Mar 2013

26 May 2017, 12:22

Call centre not helpful.

<p>I've app**** for a new deal online, i received an sms saying that they tried calling me but i didnt even get a missed call on my phone. I called the call centre a number of times without any luck all the agents have been taking my number saying that they will call me back but no avail. Today i called again spoke to Sabia, she hanged up the phone on my ear without even hearing my story. my reference number is U2S6GV.</p> <p>Can someone let me know what is the hold up? do i qualify or not that's what i need to know.</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply26 May 2017, 12:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 May 2017, 12:59
Official

Dear Amika,

Feedback provided.

Regards,

Cassandra

Best regards,