CL
Chere L

1 reviews | Active since Jul 2017

03 Jul 2017, 12:05

CALL CENTRE NIGHTMARE! AND STILL NO PHONE AS PROMISED

<p>MONDO made contact with me 2 weeks ago, we settled on a contract and I agreed to all T's and C's.</p> <p>Contract details : LG G5 SE / U CHOOSE FLEXI 350 R319 P/MONTH (this deal still shows on the Vodacom website 03.07.17)</p> <p>The phone was due in 3-5 days, 5th day was June 30th. When I called to follow up on the phone, I was told this had been cancelled due to a "system error". After many, many calls, no one can assist at Mondo, so I contacted Vodacom direct to do an online application, only to be told they cannot process and I must rather go in store.</p> <p>When I phone in-store, they can only offer the deal to me at R519, instead of R319.... was told to call customer care to assist... customer care tell me that they also cannot help, online sales should help... onlines sales in turn say "apparently" my credit score is low (not sure how they reach this conclusion as I never missed a payment on my previous contract) and now should contact accounts dept so that they can review..... needless to say - I cannot get through to accounts because.... I have NO contract in arrears!!</p> <p>Summary is NO-ONE can supply me with contract as agreed, at agreed price (I have already bought a phone cover and screen protector, as there was no indication that this deal with not be concluded) and NO-ONE is willing or able to assist.</p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply03 Jul 2017, 12:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Jul 2017, 11:15
Official

Good day,

As per our email, feedback has been given

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian