Call Centre Limitations

<p>In summary: After multiple communications with Vodacom, I am yet to receive a cancellation quote for my cellphone contract. </p> <p> </p> <p>Of all the frustrating aspects related to dealing with call centres, the lack of respect for paying customers has to be the worst.</p> <p> </p> <p>I was told more than once by the call centre agents that there was a system error ( only because the quote repeatedly showed a zero value owed to Vodacom) - and that their "Supervisor" would address the issue and contact me within 48 hours. </p> <p> </p> <p>That never happened. </p> <p> </p> <p>That is a clear sign of disrespect for my time, effort and hard earned money that pays for my contract with what is evidently an ungrateful company. </p> <p> </p> <p>I did receive a zero value quote following an email that I sent - but after signing and returning it to Vodacom, they confirmed the cancellation date as the end of contract term. Why would I sign an EARLY cancellation quote for it only to end when my original contract is due to end?</p> <p> </p> <p>So that approach clearly didn't get me any closer to my goal. So I decided to go down the call centre route. </p> <p> </p> <p>Dealing with call centres agents whose link to the company is not transparent and who have very little respect for your situation hardly reinforces the "care" in Customer Care. </p> <p> </p> <p>When a customer has an issue that the Call Centre repeatedly ( and disrespectfully) fails to resolve - then why is no regional office (open at convenient times for working individuals) where one can sit opposite a physical person and resolve the matter then and there?</p> <p> </p> <p>Call Centres are an easy tool used by companies to safeguard themselves from having to physical deal with customer complaints - and frankly it's pathetic. </p> <p> </p> <p>Why did I not get a call from the Supervisors in the cancellations department? Or from the regional customer care/relations manager? So many questions...</p>