Call centre is useless without available consultants to assist you

I called Vodacom this morning and got through to a consultant with ease thinking that would be the case all the time. I called to enquire about all the accounts my deceased mother may have had with Vodacom so that we could settle the outstanding amounts and close off the contract but at no point did I say that any of the sim cards should be suspended. My father is using the following number: *** which he needs especially during this time that he is trying to settle all of my mothers debts. 2 hours ago he called me to say that his number had been suspended. I have been trying to get through to a consultant for the past two hours now and I have yet to get through to a human being! None of the options on the voice recording is of any use to me. I really need get my Dads cell number unsuspended before you guys are unable to unsuspend it at all. The reason why i am writing my review on Hello Peter is because I cannot get through to anyone and even though you are short staffed i think its pathetic that a system hasnt been put in place where clients can at least get through to a consultant in a maximum time of 5 minutes. Its unacceptable. Can one of your consultants please phone me urgently back today on ***.