CALL CENTRE IS TOTALLY AND UTTERLY USELESS

Network has been down for three weeks now. I reported the matter on the 6th already. All I get is somebody will phone me within 24 hours. And that happens but that is that. No indication of timeline, no idea what is wrong and completely ***********. I keep on explaining how VODACOM is destroying my business as I cannot run a B&B if nobody can get hold of us. Then the false I apologize on behalf of VODACM comes clearly obvious this is just a taught statement. Then my personal favourite. "I will find out and get back to you today still!" and that never happens

I am now supposed to pay my contractual commitments but had no use of it, and at this stage we are not even clear if I ever will? Surely this cannot be. VODACOM cannot deliver the service I am supposed to pay for and destroying my business and income in the process

And that is just me! The whole community is suffering. This is what happens if one or two companies get a monopoly in their industry