Call Centre is just Terrible

<p>I called in today 29/11 to query why my account for this month is so high - after 7 minutes on hold, the lady on the other side asked - how long I was experiencing this problem - clearly not listening to what was requested. When I asked to speak to a supervisor she just said - no one is here and transferred me to another dept. The next lady a bit more helpful had to start looking again but after 19 minutes on the phone where 90% of the time I was on hold I couldn't anymore - All I want to know is why it shows on *111# that my bill so far is so high?? surely there must be an error....</p>