SK
Shaun K
1 reviews | Active since Nov 2009
01 Sept 2017, 11:18
Call Centre ***********
So i have spend more than 6 hours this month with the call centre ...and every time i prove them wrong and they making empty promises - been a customer at vodacom for 12 years and last few month really regretting this ! So again my account was wrong this month and again the "free" data that was promised to correct this has not been loaded and again i have to face arrogant and *********** people at the call centre ! Vodacom please get somebody to sort this out as i am going viral with this now !
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Vodacom's replyOfficial
01 Sept 2017, 11:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2017, 11:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,