Call centre incompetence

<p>Last week I called the call centre to enquire about diverting my incoming calls to my wifes phone as I will be out of the contry for 3 weeks. I have important calls that my wife has to respond to. The agent explained to me how I should do it and I thought all was ok.</p> <p>This morning prior to my flight leaving I attemted to divert the calls only to get a message stating that there is a problem. I called the call centre and a very helpfull lady explained that it was some issue between the old and new network but dont worry she will sort it out and divert my calls. A little whlie later I tested to see if the divert is working only to find it does not work. Again a call to the call centre and again a promise that its being sorted out.</p> <p>Only to land at my destination to find out it is not working. I am now not getting my calls that are quite important and I am beyond frustrated. There is no longer a email address for Vodacom customer care and I am not prepared to spend large amounts of money on a internatiuonal call to the very call centre that could not resolve my query.</p> <p>Please resolve this issue as soon as possibel. I am available on Whats App after 5 as well as my email.</p>