Call Centre Incompetence!

<p>I called the Vodacom Call Centre to upgrade one of my lines. Over the course of approximately 15 minutes I spoke to 3 separate Call Centre staff members, none of whom were capable of transferring my call to the Upgrades Department. Not one of the people I spoke to displayed any empathy for the fact that I was being shunted around. </p> <p>When the 3rd person tried to transfer my call, the Vodacom "Service Rating" survey asked me to rate the service I had received. After responding to the first question with a "0" rating for poor service, the call was dropped before I could complete the survey. I guess Vodacom weren't interested in my negative review. </p> <p>I still never got the chance to talk to anyone regarding my upgrade! </p>