Call centre hangs up on callers

<p>Last Friday i called in to the Vodacom customer care call center. <br />After stating my case i was transferred to the accounts dpt(?) spoke to a women by the name of Felicia (unsure re spelling). <br />Now, regardless of the fact that she, for a customer service person, handled the call terribly (general attitude and tone of voice etc), <br />So much so that i had to ask to speak to her manager. I still am basically in the same position.<br />Worst of all, shortly after requesting this i was put on hold and then, a few seconds later the call was terminated, they hung up on me!</p> <p>Date of incident was Friday 03 February.</p> <p>My vodacom number: ********** 800</p> <p>Description of issue:</p> <p>Due to a bounced debit order (as a result of changing banks) and relevant penalty i was unable to pay my phone bill, additionally i was <br />strapped for cash at the time and the increase pushed me out of budget. <br />That was last year, about August, My phone service was then locked due to non payment.<br />I was unable to call, sms or use data. <br />Whats even more disgusting is that even AFTER the number was locked and not in use, I continued to get charged, the bill is over R2000 <br />now.<br />Since then i have made multiple attempts to resolve the issue fairly by Calling in, visiting the vodacom stores etc.<br />Each time i get pushed around, hung up on, take your pick of bad service descriptions here.<br />My issue is that i feel the charges are completely ridiculous. Furthermore, how can you charge someone for a service they no longer <br />receive.<br />Surely there must be some recourse?<br />Dealing with the customer service agents is terrible, and all the people in the branches do is ask you to call the support line.<br />I have been a vodacom customer for over 10 years. What to do?</p>