Call Centre giving false information

<p>On the 29th of July I contacted the Vodacom call centre to find out what the total amount was that I had to pay and was given an amount, after confirming to make sure that the amount was indeed the correct amount, I made a payment. Today, the 16th of August my phone is soft locked die to an arrears amount??? I then contacted the call centre again, being transferred to 4 different people, the call centre agent trying to put the phone down in my ear, being forced to 'quickly' go and pay an amount before the phone is switched on again. The error is purely on Vodacom side but I am being punished.The level of service we are receiving from Vodacom is shocking!!</p>