TF
Teri F

1 reviews | Active since Jul 2016

28 Jul 2016, 07:55

CALL CENTRE FOR BUSINESS CONTRACTS IS A JOKE!

<p>I called Vodacom Business on ********** . I fol,lowed voice prompt after voice prompt. Spoke to 3 different people - all ending up being in the wrong departments - but I called the right number and folowed the correct voice prompts! I was on the line for almost 14 minutes before I was cut-off. This call centre is seriously laughable.</p> <p> </p> <p>All I need is some information! Urgently! Was trying to reach them last week - also spent an entire day on Vodacom Call Centre phone loop merry go round!</p> <p> </p> <p>Vodacom disappoints. What happened to them?</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jul 2016, 08:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team