Call centre feedback

On 9 march I phone the call centre was cut off while holding for the technical department and had to call again. I received a notice that I had no Data left on my 3 Gig data contract which I queried as it is impossible. I was told after speaking to a manages, Buzwe that I used 1.9 Gig on 1 March. He also conceded it is almost impossible. I requested a report providing the Ip Address. I work on the internet and it is now my 4th day of problems. I received an SMS from the technical department that I should Log onto Vodacom website and look under billing. Could not find the Bill to date, but it is hardly a report on my usage with IP addresses. Phoned the following day, cut off 2x while holding and then another manager Subiso told me tech dept will phone me. Nothing to date. I am tired of this appalling service.I am loosing money as I cannot work and believe I have a claim for such losses against vodacom as I am adamant it is a vodacom mistake.<br> Unacceptable!!!!! S3-8Z91D-DQPTL service request nr