BM
B M
1 reviews | Active since Mar 2009
10 May 2019, 12:39
CALL CENTRE doesn't work
Hi
I signed up for a Fibre account, about a year ago. They installed the line immediately. At the same time, Vodacom started billing me for Vodacom IP talk solution -per month R 113.16 excl VAT - THIS service was requested but a false number, unknown to me was ported to my Fibre. NOT the line I requested on the application. - No matter how many emails I send or calls I make , am I able to get a CREDIT on my account. - EVERY CALL I make is bounced from one department to the next. - Many Call Centre agents don't even answer there phones. - The call is put straight to the rating system....
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Vodacom's replyOfficial
10 May 2019, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2019, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,