Call Centre Circles at Vodacom

Trying to get a simple R399p/m home internet contract added to my existing account and I've had to phone customer care and after sales more than 14(!) times. Initially I was told everything is approved and the device will be delivered within 7 working days. Nothing came of it 3 weeks later, and now I've had to follow up 14+ times to finally get an answer that the order "expired". I got told that my account is on the old system (M2) and they don't know why the order expired (?!). I had at least 3 people, tell me that they would phone back within a few minutes to help, including one agent saying a manager will, but they still haven't weeks and days later.

At this point my number has been blocked because of phoning the call center so often because no one can fix this and I have to phone *** to pay R2/min to talk to customer service.

Absolute ******* organisation.

I'll just leave this here: "Vodacom head Shameel Joosub was paid R64 million from the mobile company for the 2023 financial year. Published Apr 12, 2024".