Call Centre cannot help me

This complaint has two parts.<br> <br> 1. I have always been able to access my mailbox but now I cannot. It asks me to create a password. When I do input 4 digits and the hash, it does not accept it. Therefore, I cannot proceed and cannot retrieve any messages. Very frustrating!<br> <br> 2. So I contacted the Call Centre who asks me two security quesitons (how much did you recharge with last time - I cannot remember!!) and (what is the airtime balance - again, don't know exact amount off the top of my head!!). As I could not give them an answer to these two stupid questions, I was told point blank that they therefore cannot help me.<br> <br> Wow!! Vodacom refuses to help a customer b/c I can't remember the amount I recharged with last time or the exact airtime balance on my phone! Seriously? Are you kidding me? Who came up with these dumb 'security' questions? I am sure I am not the only one who hasn't committed to memory what the last amount I recharged with was! <br> <br> As a result, I was not helped and still haven't solved the mailbox issue. Please change this process and system - ask more intelligent security questions! Thanks for nothing Vodacom.