RO
Rupert O
1 reviews | Active since Sept 2010
28 Sept 2021, 11:06
call centre cannot be reached
Trying to call customer care, in order to port a number, but they are literally IMPOSSIBLE to reach as I cannot get past the menu system that is giving options that is completely USELESS. I want to connect to an actual human, and not some useless robotic assistant Toby, which cannot do its job!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Sept 2021, 14:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2021, 14:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Sept 2021, 09:02Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you were unsuccessful after numerous attempts. Kindly let us know should you require further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you were unsuccessful after numerous attempts. Kindly let us know should you require further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Sept 2021, 09:02
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you were unsuccessful after numerous attempts. Kindly let us know should you require further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you were unsuccessful after numerous attempts. Kindly let us know should you require further assistance.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
RO
Rupert O's updateReviewer Update
04 Oct 2021, 13:26VIRGIN MOBILE is currently making it literally impossible to send messages now, and I cannot get to a store to do the porting process there. I have a sim with me that is rica'd, and had not been used yet.
Can ANYONE please assist me in porting my number.
Can ANYONE please assist me in porting my number.
RO
Rupert O's update04 Oct 2021, 13:26
Reviewer Update
VIRGIN MOBILE is currently making it literally impossible to send messages now, and I cannot get to a store to do the porting process there. I have a sim with me that is rica'd, and had not been used yet.
Can ANYONE please assist me in porting my number.
Can ANYONE please assist me in porting my number.