1 reviews | Active since Jun 2016

29 May 2017, 12:30

Call centre being sarcastic

<p>Was just cold-called by Vodacom agent. Asked what it is regards to and they said about my account and high fees and automatically assumed it is to sell something and then said that I am not interested in a new product. He then said: "then why do you use Vodacom" and hung up on me. Vodacom, let that be a reason why people are leaving your network - your terrible cold-calling agents being sarcastic and rhetoric. Guy phoned from ********** </p>

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Replies (1)
Vodacom
Vodacom's reply29 May 2017, 15:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,