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CJvV
Cindy Jansen van Vuuren

1 reviews | Active since Dec 2012

14 Jan 2022, 20:06

CALL CENTRE BAD SERVICE

Once again no service from call center and employees in customer service not listening to the client. I have an order with Vodacom and was told that the parcel would be delivered within 2/5 working days. Today is 5 working days but Vodacom failed to update my address and Ram the courier company refuses to hand me my parcel with ID document as Vodacom gave them the wrong address. This is a HUGE problem as part of the parcel is a birthday gift for my daughter and it was suppose to be handed to her tomorrow. Once again I phoned the call center and the address is still wrong. I need this parcel delivered to me tomorrow and I do not know what you are going to do as the courier services do not work over weekends. Why do you have to report providers and always be the nice person but they do not assist, after all I pay for my service and expect a good service

0
Replies (2)
Vodacom
Vodacom's reply15 Jan 2022, 10:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CJvV
Cindy Jansen van Vuuren's update17 Jan 2022, 09:36
Reviewer Update
Thank you for the feedback, but your office (call center) is not up to standard. I once again spoke to your call center on Saturday and she said that the changes will be done and the unit will be delivered today (Monday 17 January 2022)0. I phoned the courier services this morning and the delivery address is not done. I once again phoned the office asked to be called back within 220 minutes. No call back, phoned again and asked to speak to a manager but was told that a manager can only phone back. 10 minutes Later and no manager phoned

My problem is this is my daughters birthday gift that was already on Saturday and I was unable to give her something on her sweet 16. I was told by courier services that once you change the address with them it will be another 24 hours before I get my delivery.

NO NO NO NO NO NO NO.....You do not not understand I am a customer with you for over 20 years and I need this unit today even if you send your manager to deliver themselves .