Call Centre agents lying

<p>Dear Vodacom, I am incredibly frustrated by your call centre agents and disappointed in the level of what you consider customer care.</p> <p>I have spent approximately 7 hours on the telephone during this week and drove to Vodaworld personally, to no avail. The whole week every call centre agent escalated an upgrade and faithfully promised that confirmation will call. </p> <p>This morning, I had the misfortune to speak to Hypatia, one of your team leaders, who was not only unwilling to help, but rude and impatient too. I have been to Vodaworld for 2 hours and spoken to about 10 people since Monday who have promised to call me back (none of them ever did).</p> <p>I have really reached the end of the line now and wil be cancelling my contract and stopping the debit order that go off my bank account. I refuse to pay cancellation fees after the week i hav had with Vodacom!</p>