Call centre agents are ****s

Item: Vodacom
Rating: 1
Author: Marius W

Phoned to change a contract. Discussed options and agreed with sms confirmation by Vodacom.Month later with invoice i see the contract not changed and additional added which was not agreed on. Very peed off with Vodacom. 20year client. Pathetic

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Replies (1)

Vodacom's replyOfficial

24 Sept 2023, 11:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply24 Sept 2023, 11:05

Official