dL
diamond L
1 reviews | Active since Jun 2015
29 Jun 2015, 23:55
call centre agent was rude
@ 23:10. I phoned vocadom customer care on 111 to try to resolve a problem with my phone. Fhulufelo answered my call. She was very rude towards the end of my call and she dropped the call on. By her attitude I feel like vodacom care less about customer. I have been vodacom customer for more than 10years and all was well till today- i phoned vodacom before and all agents have been helpfull to me, but as for how fhulufelo handle my problem as a client is total unacceptable. If these is how vodacom will treat me as a client it would be betther to change to another network for better service.
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Replies (1)Vodacom's replyOfficial
30 Jun 2015, 08:34Hello ***d,
We have escalated your query to our quality team to investigate.
We apologise for the poor service received from our call center agents.
Kind regards
Maxwell Cloete
We have escalated your query to our quality team to investigate.
We apologise for the poor service received from our call center agents.
Kind regards
Maxwell Cloete
Vodacom's reply30 Jun 2015, 08:34
Official
Hello ***d,
We have escalated your query to our quality team to investigate.
We apologise for the poor service received from our call center agents.
Kind regards
Maxwell Cloete
We have escalated your query to our quality team to investigate.
We apologise for the poor service received from our call center agents.
Kind regards
Maxwell Cloete
