dL
diamond L

1 reviews | Active since Jun 2015

29 Jun 2015, 23:55

call centre agent was rude

@ 23:10. I phoned vocadom customer care on 111 to try to resolve a problem with my phone. Fhulufelo answered my call. She was very rude towards the end of my call and she dropped the call on. By her attitude I feel like vodacom care less about customer. I have been vodacom customer for more than 10years and all was well till today- i phoned vodacom before and all agents have been helpfull to me, but as for how fhulufelo handle my problem as a client is total unacceptable. If these is how vodacom will treat me as a client it would be betther to change to another network for better service.

0
Replies (1)
Vodacom
Vodacom's reply30 Jun 2015, 08:34
Official
Hello ***d,

We have escalated your query to our quality team to investigate.

We apologise for the poor service received from our call center agents.

Kind regards
Maxwell Cloete