call centre agent so rude

i have been calling vodacom regarding the delivery of my phone. the call centre is utterly non professional. i called the 082111 number and someone put me through to another department. i was dropped the first time , second time around, i spoke to a Kagiso. who refused to give me his surname and blatantly told me that he wont give me his surname. he was asking questions and i told him to use my id to get the info, which turned into an argument. after this whole process he told me that he was offline. such utter disgust from a consultant. i want a manager to call me and listen to that call