1 reviews | Active since Jun 2017

08 Jun 2017, 14:33

Call centre agent put phone down on me

<p>Hello Vodacom</p> <p> </p> <p>I would like to express my disappointment in your call centre agent who just contacted me and hung up on me while I was talking. It's very unprofessional. If they can't handle a rejection, they shouldn't be call centre agents.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2017, 14:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team