Call centre agent put phone down on me
<p>Hello Vodacom</p> <p> </p> <p>I am disappointed to once again report that a call centre agent put the phone down on me. This call centre agent contacted me about high data costs, and after I told him that someone already contacted me on Friday and that "I'm sorted" because I downgraded / upgraded my phone today, he hung up on me.</p> <p> </p> <p>It's very unprofessional and since I am always trying to improve processes and experiences, I suggest you ups**** your call centre agents with better manners.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Nicolene
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Nicolene
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
