1 reviews | Active since Jun 2017

01 Aug 2017, 16:09

Call centre agent put phone down on me

<p>Hello Vodacom</p> <p> </p> <p>I am disappointed to once again report that a call centre agent put the phone down on me. This call centre agent contacted me about high data costs, and after I told him that someone already contacted me on Friday and that "I'm sorted" because I downgraded / upgraded my phone today, he hung up on me.</p> <p> </p> <p>It's very unprofessional and since I am always trying to improve processes and experiences, I suggest you ups**** your call centre agents with better manners.</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply02 Aug 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Aug 2017, 11:43
Official

Hi Nicolene

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ