Call Centre agent does not listen

<p>I phoned the call centre this morning. I spoke to someone called Zanele Shabangu. She was not listening to my query and insisted on giving me information I had already supp**** instead of listening to what I was asking. Eventually I got frustrated and told her she is not listening to what I need help with. She then put the phone down in my ear. Is this how Vodacom trains their staff to treat paying customers?</p>